How to credit orders

Credit order

An order can be credited or partially credited as follows:

1. Go to Orders/Customers > Process orders
2. Find the desired order for crediting in the order list and press "Details" on the order.
3. The order will be credited by selecting Options > Crediting at the top of the order page
   
4. Here you can choose how many products to credit, as well as choose to add fees such as return shipping. If there are more than 1 number of the same product you wish to credit, enter the number to be credited. In the example below there is only 1 product and this product should be credited, then enter 1. Tap Update order to complete the credit
   
   NOTE: Remember to tick the box "Refund the amount to the customer" if the customer should be refunded.
   
5. As soon as the crediting is completed, the amount will be refunded to the customer from Klarna or Vipps. A credit order is also generated that can be used for accounting. 
6. If the credit order is to be transferred to Tripletex, the order must be processed manually.
7. Change the status from "In Processing" to "Sent". Then select "Transfer to Tripletex" as the invoice if it should not be further processed.
   - Transfer as order if changes are to be made.
   
   
   NB! This is possible on orders paid with Klarna, Vipps and Mystore Card Payment.