Manage duplicate orders

Duplicate orders

When an order is to be created, it happens on rare occasions that your control panel receives two feedback from the payment provider, such as Klarna or Vipps. When this happens, a message will appear stating that an order may be a duplicate.

How to process a duplicate order

Step 1: Confirm that the order is duplicated

• Check that the order time, customer name and order lines are identical
• Check that your orders contain the same payment reference. See picture for payment reference Vipps and Klarna
• If the references are different, it indicates that the customer has completed the purchase twice. We then recommend that you contact the customer to find out if this is actually an error.

Step 2: Process your orders

In order to activate a duplicate order, it is very important that you process the orders in the correct order, and it is crucial that one order is activated before the duplicate order is processed. The procedure is as follows.

• Complete and activate one of the orders. Then confirm that the payment went through at Vipps or Klarna.